Refund policy

No Returns & No Refunds Policy

 

Thank you for shopping at Moon and Oak Company! Each piece of our handmade jewelry is crafted with care and attention to detail. Due to the nature of our products, all sales are final.

No Returns & No Refunds

We do not accept returns, exchanges, or offer refunds for any reason, including but not limited to change of mind, incorrect size selection, or personal preference.

All items are thoroughly inspected before shipment to ensure quality.

Damaged or Defective Items

If your order arrives damaged due to shipping, please contact us within 48 hours of delivery with clear photos of the damaged item and packaging. We will assess the situation and may offer a replacement at our discretion.

Minor imperfections are a natural part of handmade jewelry and do not qualify as defects.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that your shipping address is correct at checkout.

By making a purchase, you acknowledge and agree to this policy. If you have any questions, feel free to contact us at moonandoakllc@gmail.com